Hello everyone,
We are back with the weekly chat session. I'll keep the thread open all day today.
About the migration tool:
Even though I have been unable to participate in the various threads going on this subject, every post written has been read. We have a first wave of enhancements coming very soon, in a matter of days. We will also continue to improve as much as possible.
Open issues:
- View Order Details page showing erroneous currency conversion
- FVF on shipping charged on international sales even when there was free domestic shipping
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- Selling limits live items count discrepancy - Trouble shooting was performed, we believe the discrepancy in the use case submitted was due to categories (some categories don't have the same limits rules). We are investigating further.
- Wrong tax rates applied to PayPal labels - Issue resolved on May 7. Please see supplemental post on this subject.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@merritt-motorcycle-salvage wrote:
Will the deadline be extended even further beyond June 14th, for new listings created on eBay.ca needed to be listed in Canadian dollars, as well as Good ’Til Cancelled listings in CAD only beyond August due to the Migration Tool FULL of glitches.
Hi merritt-motorcycle-salvage,
At this time we aren't planning to further push the June 14 and August 2 dates.
@photosalp wrote:
Good morning Raphael
I have to get out the door shortly for a medical appt, so I'll copy and paste from a post I made a couple of days ago:
The migration tool told me I had 1442 listings to migrate, which I thought was too low a number. Thanks to a great tip from "reallynicestamps" I have completed those listings. (The tip was to sort listings by title, which makes finding duplicates a lot easier and quicker. Thank you very much reallynicestamps.) It wasn't fun or profitable. Next step was to bulk edit all of my listings on .com to make sure my shipping was set up the way I wanted. No such luck. When I tried to edit the first 500 listings I was told 118 of them couldn't be edited because they were created on .ca. I figure I have another 1000 listings that the migration tool hasn't picked up. I've sent an email to Raphael, but meanwhile does anyone have any ideas on how to deal with this problem?
Is this a wide spread problem, and what is being done about it? As Merritt said, will we be offered an extension to deadline if needed?
Al
Hello Al,
This has only been reported once as far as I know. I have alerted the developer and we have been trying to reproduce the issue with no success. This doesn't mean I don't believe your report, but we are unable to fix an issue until we find it. Do you happen to know some of the original item numbers that were not converted properly? That data would greatly help, if you can, please send it over via email.
For what it's worth, we will soon be enhancing the tool with a "reprocess" feature, allowing you to create drafts again on items that either didn't work properly or for which the new draft was lost for any reason. This will allow you to re-migrate those items that didn't work.
@femmefan1946 wrote:
Either I am more of a technodolt than I am willing to admit, or the Migration Tool does not work on Macs.
Hi femmefan1946,
I am on a Mac myself and the tool works on my computer. What browser are you using?
@musicyouneed wrote:
Hi Raphael, here are 3 more numbers where I was charged FVF on shipping when I had free domestic shipping.
191866043397
201578937163
201563130736
I called ebay and they told me that they will credit my account for those 3.
Hi musicyouneed,
Thanks for sharing these and glad you are getting credited. I'll add them to the work ticket we have open for this.
@forester_studios wrote:
Raphael - I want to bring another serious problem with Paypal labels to your attention. When printing labels with two or more items only one item is printed on the label, but it is printed multiple times. This has happened to me twice.
In the first occurrence the package had 2 items (a comic book and music cd). When I printed the label the music cd info was printed twice and no mention of the comic anywhere on the label! This error of course meant the item contents, values and weights were all listed incorrectly as only one items info was listed twice on the label.
I had this happen again today when I printed a label with two magazines and only the info for the second magazine printed on the label twice.
This is a serious problem that needs to be brought to the attention of the appropriate people ASAP so that it can be corrected.
This is happening to other sellers as well. There is a thread in the Sellers section titled - A different problem with Paypal labels - that has more about this issue.
Hi forester_studios,
Sorry that you're facing more issues with PayPal labels. I have reached out to my contact to add your report to my previous ones.
@theodoreides wrote:
Issue noted with the View Order Detail screen:
When I look at an item I sold in US $ (listed on .com) using the .ca site, the view order details page is showing the "canadian $" sale price but the calculation is wrong. A US$1.50 is showing as C$1.31 (pic attached). This conversion is a new "feature" since the items always showed the US $ in the past. If I log in to the .com site it shows the correct US $ sale value.
Second example - multiple US$ sold items (US$ on .com) on same order showing wrong individual C$ and then a wrong total order value.
I think it should continue to show the US$ value as this was the currency of the transaction but at the very least the C$ values should be calculated correctly.
Thanks theodoreides, I have reached out to the team who owns the order details page to report this.
